The concessionary fare scheme is available to residents under the Transport Act 2000 and the Concessionary Bus Travel Act 2007
How to apply
If you qualify by age, simply complete the application form below and take this along with proof of your date of birth, residency and identity and have your application processed and your photograph taken there and then.
Concessionary Application Form [pdf dcument]
If you are applying on grounds of disability please complete the application form below (the onus on proving eligibility lies with the applicant)
Disabled Travel Application [pdf document]
Who can apply?
- Those who qualify on age [pdf document]
- Those who meet the National Criteria for Travel Disability as someone who:
- is blind or partially sighted,
- is profoundly or severely deaf,
- is without speech,
- has a disability, or has suffered an injury, which has a substantial and long-term adverse effect on his ability to walk,
- does not have arms or has long-term loss of the use of both arms,
- has a learning disability, that is, a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning
- would, if he/she applied for the grant of a licence to drive a motor vehicle under Part lll of the Road Traffic Act 1988, have the application refused pursuant to section 92 of that Act (physical fitness) otherwise than on the ground of persistent misuse of drugs or alcohol (includes severe mental illness)
What is the entitlement?
Free travel on local buses anywhere in England from 9.30am until 11pm Monday to Friday, all day on weekends and bank holidays.
Darlington Borough Council enhanced the scheme so that those who require assistance to travel by bus within the Borough are entitled to a companion pass.
I've lost my pass, what do I do?
If you think you lost your pass while using public transport, please contact the appropriate operator. Call Traveline on 0871 200 22 33 if you are unsure which operator’s service you were on.
If the operator has not found your pass, you will need to contact our Customer Services Department and request that a replacement pass is sent out to you. Please note there is an administrative charge of £5 for the replacement pass.
Travel to hospital appointments before 9.30
Anyone concerned about an early morning hospital appointment is reminded that appointments can be rearranged by calling the number on their appointment letter.
Those travelling to hospital may also be entitled to receive financial assistance for their journey as part of the Healthcare Travel Costs scheme. For more information please call 0845 8501 166.
If you have any queries about the Concessionary Travel Scheme or think you may be eligible, contact our Customer Services Department on 01325 388799